Alpine Made Shipping + Return Policy

Made With Our Raw Organic Goat’s Milk

Shipping Policies

Shipping is only available inside the continental United States. All orders are shipped within 1-3 business days. 

Western New York Regional Customers:

If you wish to pick up your soap order at our farm, you will be 
reimbursed (by check) for your shipping charges paid at checkout. 
Customer pick-up times are Monday-Friday 8-3pm only. We require that 
you e-mail or call us within 24 hours of placing your order to arrange 
your pick-up date and time. If arrangements are not made within 24 
hours, your order will have already been processed for shipping and no 
reimbursement will be allowed. Directions to our farm will be provided 
when arrangements for pick-up are made.

All Other Customers:

We ship only within the continental US when orders are placed online. 
Alaska and Hawaii customers may contact us directly if you wish to place 
an order. We do not ship internationally at this time, except to Canada. Canadian customers please contact us directly to place an order.

5363 East Creek Road,
South Wales, NY 14139


Phone: 716.430.9928

Accepted Payment

Intuit Merchant Services and Paypal are used for your convenience. We accept 
all major credit cards, except American Express and are processed securely. 

Damaged Product:
On occasion, some of our products may arrive damaged for various 
reasons. We will gladly replace damaged goods or credit you for the 
item/s. We will determine how best to proceed given the situation, and 
may require proof of damaged goods by use of a digital camera image, or 
require the item be returned.

Return Policy

We accept returns within 7 days of receipt of your purchase if you 
are not 100% satisfied with the quality of any item. We do not accept 
returns for any other reason due to the perishable nature of many of our 
products (unless item is damaged during shipping, see damaged product 
policy). Customer is responsible for return shipping costs, as well as a $25.00 one-time restocking fee that includes credit card refund fees incurred.