Alpine Made Shipping + Return Policy
Made With Our Raw Organic Goat’s Milk
Shipping is only available inside the continental United States. All orders are shipped within 1-3 business days.
Western New York Regional Customers:
If you wish to pick up your soap order at our farm, you will be reimbursed (by check) for your shipping charges paid at checkout. Customer pick-up times are Monday-Friday 8-3pm only. We require that you e-mail or call us within 24 hours of placing your order to arrange your pick-up date and time. If arrangements are not made within 24 hours, your order will have already been processed for shipping and no reimbursement will be allowed. Directions to our farm will be provided when arrangements for pick-up are made.
All Other Customers:
We ship only within the continental US when orders are placed online. Alaska and Hawaii customers may contact us directly if you wish to place an order. We do not ship internationally at this time, except to Canada. Canadian customers please contact us directly to place an order.
5363 East Creek Road,
South Wales, NY 14139
Intuit Merchant Services and Paypal are used for your convenience. We accept
all major credit cards, except American Express and are processed securely.
On occasion, some of our products may arrive damaged for various reasons. We will gladly replace damaged goods or credit you for the item/s. We will determine how best to proceed given the situation, and may require proof of damaged goods by use of a digital camera image, or require the item be returned.
We accept returns within 7 days of receipt of your purchase if you
are not 100% satisfied with the quality of any item. We do not accept
returns for any other reason due to the perishable nature of many of our
products (unless item is damaged during shipping, see damaged product
policy). Customer is responsible for return shipping costs, as well as a $25.00 one-time restocking fee that includes credit card refund fees incurred.